1. Introduction
These Terms and Conditions ("Agreement") govern the relationship between MY REALTOR ("the Platform") and any real estate agent, broker, or agency ("the Agent") who registers to list properties on the Platform. By signing this form, the Agent agrees to be fully bound by these terms.
2. Eligibility & Registration
To register on MY REALTOR, the Agent must: be a legally recognised individual or entity operating in Kenya; hold a valid KRA PIN and submit proof thereof; submit a valid government-issued ID or Passport; possess the legal authority to list the properties they represent; and agree to abide by all applicable Kenyan laws, including the Land Act, Estate Agents Act, and consumer protection regulations. MY REALTOR reserves the right to reject any application at its sole discretion without obligation to provide a reason.
3. Listing Accuracy & Integrity
The Agent undertakes and warrants that all listings submitted are genuine, accurate, and currently available; all property details — including price, location, size, features, and photos — are truthful and up to date; only real photographs of the actual property will be used (renders must be clearly labelled); pricing is the current genuine asking price (no bait pricing); exact property locations will be disclosed; and the Agent is the authorised listing agent for every property listed and has written or verbal consent from the owner or developer.
4. Listing Management Obligations
The Agent is responsible for promptly removing or marking as sold/let any property that is no longer available within 48 hours of status change; keeping all listing details current; responding to all platform-generated leads within the committed response time; and managing all viewings, negotiations, and client interactions directly. MY REALTOR is a listing platform only and is not a party to any property transaction.
5. Quality Standards
The Agent agrees to upload a minimum of 5 clear, high-resolution photographs per listing; provide a complete and honest property description; not post duplicate listings; and not use listings as advertising vehicles for personal brands or unrelated services. MY REALTOR reserves the right to edit, remove, or suspend any listing that does not meet platform quality standards without prior notice.
6. Prohibited Conduct
Strictly prohibited: posting fraudulent, non-existent, or misrepresented properties ("ghost listings"); submitting false identity or business documents; harvesting or misusing contact information from prospective buyers or tenants; engaging in price collusion, discrimination, or deceptive sales practices; impersonating another agent or agency; and attempting to circumvent platform communications or referrals.
7. Accountability & Disputes
MY REALTOR acts solely as an intermediary and is not liable for any disputes, losses, or damages arising from transactions between agents and clients. Any complaints from buyers or tenants regarding a listing may be escalated to the Agent and/or their supervisor/director. Repeated complaints or proven misconduct will result in suspension, delisting, and may be reported to relevant regulatory bodies. The Agent indemnifies MY REALTOR against any claims, legal action, or losses resulting from the Agent's listings or conduct on the platform.
8. Data & Privacy
MY REALTOR collects and stores Agent data in accordance with applicable Kenyan data protection laws. Agent data will be used solely for verification, profile display, and platform operations; will not be sold to third parties; and will be stored securely and accessible only to authorised MY REALTOR staff. The Agent consents to MY REALTOR displaying their name, company, photo, contact information, and service areas on their public agent profile.
9. Platform Rights
MY REALTOR reserves the right to modify these Terms and Conditions at any time with reasonable notice; introduce, change, or remove features; suspend or permanently remove any Agent account found to be in violation of these terms; and feature, promote, or highlight listings at its discretion based on quality and performance metrics.
10. Verification Status
Upon submission, the Agent's account will be tagged as Pending Verification. MY REALTOR will review all submitted documents within 2–3 business days. The Agent will be notified via email upon approval. Accounts found to have submitted fraudulent documentation will be permanently banned and may face legal action.
11. Governing Law
This Agreement shall be governed by and interpreted in accordance with the laws of the Republic of Kenya. Any disputes arising from this Agreement shall be subject to the exclusive jurisdiction of the Kenyan courts.